FAQs

The Arts Theatre Online Store

🎨 What kind of products do you sell?

We specialize in artwork by local and featured artists — including original pieces, fine art prints, and digital downloads. You’ll also find creative merchandise, event tickets, and occasional limited-edition collectibles.

🚚 How long does shipping take?

Orders are typically processed within 2–4 business days.
Delivery times vary by location:

• U.S. orders: 3–7 business days

• International orders: 7–21 business days

Please note: Custom prints or framed pieces may take additional time.

💳 What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

🔁 What’s your return policy?

We accept returns within 14 days of delivery on eligible items. Products must be unused and in original condition.
Custom, digital, and sale items are non-returnable.
Visit our Return Policy page for full details.

🎁 Can I order artwork as a gift?

Absolutely! At checkout, you can mark your order as a gift and add a personalized message. We don’t include pricing on packing slips.

🖼️ Can I request a custom print or size?

Yes! If you’re interested in a custom order, contact us at [Insert Email] with details and we’ll do our best to accommodate.

🧾 How do I track my order?

Once your order ships, you’ll receive an email with tracking information.
You can also log in to your account to view order status anytime.

📍 Where is The Arts Theatre located?

We’re proudly based in downtown Indianapolis at:

120 East Market Street, Suite 200
Indianapolis, IN 46204

Stop by to view select artwork in person or attend one of our live events!

💬 How do I contact customer support?

We're happy to help!
Reach us at:
📧 contact@theartstheatre.store
📞 

Support hours: Mon–Fri, 10AM–6PM EST