Return Policy

Effective Date: 5/1/2025
Operated by: HIM By HER presents The Arts Theatre

🛍️ We want you to love your purchase.

If you're not satisfied, we’re here to help. Please review our return policy below:

✅ Eligibility for Returns

To qualify for a return:

• Items must be returned within 14 days of delivery

• Items must be unused, in original condition, and in original packaging

• Proof of purchase (order number or receipt) is required

❌ Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Digital downloads (e.g., music, films, eBooks)

• Custom or made-to-order items

• Gift cards

• Sale or clearance items (final sale)

🔁 How to Start a Return

Email us at [Insert Return Email] with your:
- Order number
- Reason for return
- Photo of the item (if damaged)
We will respond within 2 business days with return instructions.

Note: Customers are responsible for return shipping unless the item is defective or incorrect.

💳 Refunds

• Once your return is received and approved, we will refund the full item amount to your original payment method

• Please allow 5–10 business days for processing

• We’ll notify you via email once your refund is issued

🔄 Exchanges

We only offer exchanges for:

• Defective or damaged items

• Incorrect items received

Email us at [Insert Exchange Email] and we’ll assist you promptly.

📦 Damaged or Incorrect Orders

If your item arrives damaged or not what you ordered, notify us within 7 days of delivery. We’ll work with you to resolve it quickly — with a replacement or full refund.